Customer Testimonials

I've had to take my truck in 2 different times to be worked on and Tyler in the service department always kept me updated and they got my truck back to me really fast.they have all been awesome!!!!!

Awesome SUV and the sales team was cooperative, thanks for making me happy.

Got 4 estimates, they were cheapest by far even with front end alignment and road hazard warranty included which was not on the other 3 estimates. 4 new tires. Great price, friendly service and done in a timely manner.

Service was great

I miss Tommy Thomas. The American flag was much bigger when he was the boss.

Arrived in town on vacation on Sunday with our vehicle having a check engine light on. Went into the service department first thing Monday morning. Tyler in the service department was great and got our vehicle back to us in 2 days. They took great care of us!

I love the customer service there. Matt was very helpful and patient with me. I had my car serviced some where else and him and his techs were able to bring my car back to life/ I am forever thankful for Matt and his crew!!!! You guys are the BEST!!!

I made an appointment online for a service. It was very easy and I picked the time that worked for me. Drove over and was met with professional staff. They made it very easy. They have a waiting room stocked with refreshments and fast internet. However, they were so quick and I wasn't there very long. Thank you very much for making this a great experience. This is also one of the reasons I purchased a GMC truck there after shopping around. No one can match there sales team! They want to make you a great deal so you ... Read More

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Google - May 7, 2025

I made an appointment online for a service. It was very easy and I picked the time that worked for me. Drove over and was met with professional staff. They made it very easy. They have a waiting room stocked with refreshments and fast internet. However, they were so quick and I wasn't there very long. Thank you very much for making this a great experience. This is also one of the reasons I purchased a GMC truck there after shopping around. No one can match there sales team! They want to make you a great deal so you can drive off in a new vehicle. They went above and beyond for me. The Best dealership in the Panhandle!!!!

Sales rep Nolan and the manager and finance manager were very kind caring through the whole process.

Tyler and the service manger were absolutely fantastic! Service was great and done very quickly. Highly recommended!

Courteous and fast service.

Great center and service. We were notified regarding all work and service needed for our vehicles.

Great service. No problem with scheduling and certainly appreciate Tyler calling and giving me updates reference maintenance and time. Thanks Willie

Overall satisfied, drop off and registration need improving with time efficiency. Seemed like I had to go through the process twice after calling to make an appointment and registration having to do the same things again and go through the same questions again upon drop off.

The service department has always been polite, cheerful and most important efficient! When I drop off my Buick Envision Avenir for a routine service, I use the courtesy van's service instead of sitting in their lovely waiting room with snacks :). Their driver has been pleasant and happy to engage in a conversation for the 10-minute drive to my home. I have been really happy with Bill Cramer Chevrolet, and I encourage you to go by and see them for your next vehicle, too.

Pulling our RV with our 3500 just as we hit Bay county the service emission system came on. I called and made an appointment for the next day hoping to get in and out before the end of the week. The receptionist I talked, Rebecca, was awesome. She did explain that there probably was a day or two wait just to look at it. The next morning we checked in with Matt. He went over all the steps with us. Even asking questions about extended warranty, which we didn’t even consider. He found our policy. Got the truck in. That ... Read More

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Google - Apr 19, 2025

Pulling our RV with our 3500 just as we hit Bay county the service emission system came on. I called and made an appointment for the next day hoping to get in and out before the end of the week. The receptionist I talked, Rebecca, was awesome. She did explain that there probably was a day or two wait just to look at it. The next morning we checked in with Matt. He went over all the steps with us. Even asking questions about extended warranty, which we didn’t even consider. He found our policy. Got the truck in. That evening he called with an update. Looked like an animal had gotten under our truck and snacked on our air breather! We live outside city limits on a small farm. So very possible, even if it’s the first time something like this has happened. The tech fixed our issue, fixed a recall, and cleared about 9 or 10 codes thrown at him from the original issue. We had our truck back within 2 days of taking it in! The only complaint is, the cattle guard had dirty hand and glove prints all over it. Easily removed with a cloth. Thank you Bill Cramer Chevy service department

Traveling from Wisconsin to Panama City for spring break our 23 GMC Sierra 3.0L diesel check engine came on. It came on while in Kentucky and a dealership there did diagnose our check engine light but did not have a diesel mechanic staffed that Saturday so they were able to reset the check engine light for us. However it did come back on while in Georgia. The code that was causing the CEL was a NOX sensor. We were told it should be safe to drive on. We did get it to Florida and drove it to Bill Cramers. After getting ... Read More

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Google - Apr 19, 2025

Traveling from Wisconsin to Panama City for spring break our 23 GMC Sierra 3.0L diesel check engine came on. It came on while in Kentucky and a dealership there did diagnose our check engine light but did not have a diesel mechanic staffed that Saturday so they were able to reset the check engine light for us. However it did come back on while in Georgia. The code that was causing the CEL was a NOX sensor. We were told it should be safe to drive on. We did get it to Florida and drove it to Bill Cramers. After getting the truck checked in the service writer was able to talk to the diesel mechanic and because we were from out of town he prioritized at least the diagnosis confirming the CEL code. The fix was the faulty, sensor and only took about 2 hours to fix. I was very grateful they got this done as fast as they did. Now, not every situation might have this conclusion but I feel if the dealership is able to help in a timely manner they will go above and beyond if possible. Thanks for saving the day Bill Cramers! You helped alleviate a lot of stress while being on the road far from home with a check engine light on or vehicle. Thanks again!

The best vehicle-buying experience I've had.

Always so pleasant and so quick!

Went to the dealership to get an idea of what I wanted and bought my first GMC

Everyone involved in the purchased of our 2025 -Z71 was very knowledgeable and helpful in our purchased.

Did not reset the oil or air filter settings on dash console. Did not know where my truck was when coming to pick it up. Customer service reps were friendly, however for the amount of money I spent on a service (nearly $1K) I would expect at least a courtesy wash, or that they knew where my car was parked. This is my last visit to Bill Cramer.

I live in Destin so I have been taking my 2018 Yukon Denali to a dealership closer to me. They had my car for 3 weeks and could not diagnose a problem that was making me have to jump my car to start it each time I wanted to drive. I took it to Bill Cramer Chevrolet GMC and they had the problem diagnosed on the very first day and fixed by the third day. They were easy to work with, filed my warranty paperwork for me, and the technician was in constant communication throughout the process. This was the exact opposite ... Read More

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Google - Mar 28, 2025

I live in Destin so I have been taking my 2018 Yukon Denali to a dealership closer to me. They had my car for 3 weeks and could not diagnose a problem that was making me have to jump my car to start it each time I wanted to drive. I took it to Bill Cramer Chevrolet GMC and they had the problem diagnosed on the very first day and fixed by the third day. They were easy to work with, filed my warranty paperwork for me, and the technician was in constant communication throughout the process. This was the exact opposite of my experience at my local dealership. I will be bringing my car to Bill Cramer Chevrolet GMC from now on.

Mike took good care of me, sent me an email so I could correspond on any question or status. the problem was fixed and works great.

GREAT FOLKS!

Professional courteous staff.

Overall, I think your service department does a great job. Upon my last visit it was disappointing to learn that i had services needed at 30,000 miles that were not offered on my prior visit. This was frustrating as my vehicle is now 2,000 miles past my service agreement for any routine maintenance to be completed for the first 36,000 miles and now i am looking at approx. $800.00 to have them performed. It would have been nice to know this before my service agreement was up but going forward i will watch this more closely as to not let that happen again.

So far my experience has been very pleasant, I am still waiting to pick up my vehicle from repairs, I will know more then

Excellent service…. I want to “thank” Aaron my service advisor for going over & beyond the scope of my service…most importantly for standing behind your brand….look forward to doing future business with you guys!!!

My car just quick running and I had to have my car towed to Bill Cramer. Not only the person assigned to me Mike gave me top notch customer service he kept me so informed. I also had my car repaired in 1 day! This is why I only buy from Bill Cramer and have my cars service there! Thanks Bill Cramer!

Had the oil changed on my Chevrolet Equinox Premier. Service was good, but the price had increased more than $20.00 since my last oil change. Total charge for oil change nothing extra $111.00

Great service reps. Kind, timely and knowledgeable.

Amazing experience. Bought a high end Mercedes sight unseen, and it was exactly as Theo described when the truck arrived. Be sure and ask for THEO. He is the man! His follow up was spot on every step of the way. Have no fear with this dealership.

I can’t remember his name, but the gentleman that meets you at the truck and keeps you updated on your service is always so very friendly and personable!

I purchased our new 2025 Tahoe with Andy Cyrus at Bill Cramer Chevrolet. All the communication was clear and straight forward. We appreciate the smooth and timely process!

Wasn’t a good experience. I was made to believe by a woman I spoke to about the recall for the ignition switches that when she signed me up for the service maintenance that was all covered by the company. After scheduling for the service, I got there and had the service done only to find out I was not covered and had to pay out of pocket with money I did not have that day. It has been a total inconvenience and I would not have scheduled at that time if I’d known this. No slight to the ... Read More

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Google - Mar 3, 2025

Wasn’t a good experience. I was made to believe by a woman I spoke to about the recall for the ignition switches that when she signed me up for the service maintenance that was all covered by the company. After scheduling for the service, I got there and had the service done only to find out I was not covered and had to pay out of pocket with money I did not have that day. It has been a total inconvenience and I would not have scheduled at that time if I’d known this. No slight to the mechanics or front desk they just did their jobs but I was very inconvenienced by this

Did not ask to use my points/rewards so I got charged full price and called back and said no refund due to ticket being closed. Not a happy customer

I called the dealership this morning to schedule an oil change. I spoke with Mel about it and she took care of it. I was informed of a recall needed on my truck and she put in an order for the part needed and let me know she would contact me when it came in to get it scheduled as well. I just wanted to say thank you for your help. It is a joy speaking with folks like her that make sure you are satisfied when you hang up the phone. Thanks again Mel .

My experience for the first time was excellent at Bill Cramer Chevrolet. I would recommend this dealer to anybody looking for service on their vehicle or a new vehicle.

Not crazy about the wait time to have your vehicle looked at. My service advisor Tyler Smith is fantastic. He is very helpful and takes great care of you.

I took my GMC 1500 for it's first oil change and the reapplication of the AutoButler paint protection. The truck looked amazing when completed. Even though I live about 90 miles away, the trip was worth it. Everyone that I interfaced with was polite and professional. Bill Cramer GMC can be proud of their employees.

Good customer service and friendly staff

Everyone was polite and helpful.

Always great to work with. 👍

They just can’t get it right

Best experience I've had with any business in decades. Processes were seamless/ smooth, the facility impressively modern and spotless. Matt Telesko was professional, cordial, and supportive; D.J., my courtesy van driver was delightful. My replacement seatbelts (factory recall) were installed same-day. Bill Cramer Chevrolet's business model is one to emulate. Bay County should be proud!

***UPDATE*** I spoke with the managers and they were very understanding and helpful to immediatly remedy the issues i reported below. Thank yoi Amelia and Erin! *original issue: I was quoted $200 for my 60000 mile service after receiving an email add from them. I looked it up on your website and it says replacing wiper blades was included, but I was charged an extra $69.90! Also when I signed up from your email you sent me, it stated there was $5 off service that I didn't receive. Also when I checked out there was a line on your form that would have ... Read More

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Google - Jan 24, 2025

***UPDATE*** I spoke with the managers and they were very understanding and helpful to immediatly remedy the issues i reported below. Thank yoi Amelia and Erin! *original issue: I was quoted $200 for my 60000 mile service after receiving an email add from them. I looked it up on your website and it says replacing wiper blades was included, but I was charged an extra $69.90! Also when I signed up from your email you sent me, it stated there was $5 off service that I didn't receive. Also when I checked out there was a line on your form that would have allowed me to get a cost quote upfront but it was too late since I was checking out. Also my tire pressure was 10 psi too high in all 4 tires. So your process, forms, discounts and cost quoting were poor. I am entitled to a refund for the wipers ($69.90 + tax) and the $5 discount

Service adviser was able to work me in without having appointment. Inform me of other services recommended (beyond the oil change). Tech completed all services quickly getting me out in a timely manner. The waiting room was clean (as usual) and people were friendly.

Matthew was wonderful to work with. He provided education on the car when we did a test drive and was very respectful and polite during the negotiation process. He introduced me to each person involved in the process and made sure I was comfortable at each point in the process. Thank you Matthew!

Brought my wife’s 2023 GMC Yukon Denali in for a mandatory recall and intermittent issue with the driver side step not coming down. Upon checkin I was quoted 2days for diagnosing when I had planned on 1 day when I scheduled it. The guys did the software update and reported they were unable to recreate the issue with the doorstep and left it at that. They did not tell me what actions were taken in troubleshooting. A quick google in this problem shows it’s a common occurrence for this model vehicle and what to check. The day after I took ... Read More

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Google - Jan 14, 2025

Brought my wife’s 2023 GMC Yukon Denali in for a mandatory recall and intermittent issue with the driver side step not coming down. Upon checkin I was quoted 2days for diagnosing when I had planned on 1 day when I scheduled it. The guys did the software update and reported they were unable to recreate the issue with the doorstep and left it at that. They did not tell me what actions were taken in troubleshooting. A quick google in this problem shows it’s a common occurrence for this model vehicle and what to check. The day after I took it home, the doorstep failed to come down again. My wife attempted to call the service department to let them know it happened again and left a message. A week later and we have still not heard back. Sadly I report that the customer follow up on service calls is not operating as well as it should be.

Billy was very professional and knowledgeable on what was happening with my truck. We ran into some issues where it took some serious investigating into my truck, but it was ultimately resolved. Billy stayed actively engaged until we had a resolution. He didn't try to sell me on unnecessary fix actions. In addition, big shout out to the shuttle team. They were great and very prompt for pick up and drop off.

Normally I am not one to leave a review good or bad. I would like to thank Tyler, Greg, shuttle drivers and whomever else we didn’t come in contact with that got our 2024 Tahoe back in operating condition. We are from out of town and on vacation they made this less stressful for us! Thanks again for the awesome customer service!!

I took my 2017 Buick Envision to Bill Cramer service department on New Years Eve. I thought I would just leave it and pick it on a later day. To my absolute delight,the service dept was able to fix my issue while I waited! The whole team was wonderful, starting with Mel on the phone, Mike M. Behind the desk, and Clifford who actually worked on my vehicle. This service team is top notch and I will definitely be back!

Very pleased with my buying experience at Bill Cramer GMC/Chevy. Deondre and Trey were both responsive and helpful. There was no pressure and all my questions were answered. I ended up buying the car I wanted and got a good price on it, and all this happened in about 90 minutes. No hassles, no tired sales gimmicks. Just a straightforward transaction that worked for me. It was worth the drive to PC from Tallahassee.

Took my Equinox in for routine oil change and tire rotation. Replaced Wiper blades, Replaced 2 outdated tires, transmission fluid and coolant exchanged on recommendation. Appreciate the multi-point inspections and recommendations to keep vehicle service updated and safe operation.

Matt Behrend did a great job of getting my sale taken care of quickly and everyone else in the dealership was very friendly and helpful.

Aaron was very kind and professional helping me get my Tahoe all fixed. I am visiting from Georgia and he made this experience great!!

All went well.

The initial contact was frustrating as she was not interested in covering my claim becauseGM did not show my vin as being under the issue. Once the service advisor contacted me everything was smooth

Did not warranty a repair in 2024 vehicle until manager Harrison called and took the cost into the dealership for A button failure that should have been taken care of by GM.

Friendly, knowledgable, courteous. Good experience.

My service advisor Tyler was absolutely the best hands down that I’ve ever dealt with.

Service team provided loaner while my car received recall work. They kept me informed and fixed other, unrelated issues as well. Will use again in the future!

Deondre was great to work with and the whole process was less than 2 hours. Great customer service and terrific experience.

Overall it was okay. It just took a looooong time

I walked in at 12:30 and drove away around 3:30 the same day in a new, 2025 Silverado! The Sales Professional, Deondre Murphy, was great to work with, as was the Finance Manager, Austyn Grande. All in all, everyone with whom I had the pleasure of interacting with, including Mr. Cramer, made me feel welcome and valued as a customer. Thank you. I'll definitely refer the Cramer dealership to others, and I'll be back!

Bill Cramer Chevrolet did an outstanding job on our commercial reefer truck. Duane and their entire team provided excellent communication throughout the entire process and managed a quick turnaround, solving an issue that had stumped multiple other shops. We were impressed by their expertise and dedication to getting the job done right. From the first phone call with Mia, the nicest auto shop employee ever, all the way to the last call from Duane with the magic words "It's ready", I was grateful knowing we were in good hands. Highly recommend them!

Good job

My repair took a lot longer than I expected by thanks to Harrison I felt like a valued customer and he took good care of me and I needed a ride to pick up my truck and he had someone come all the way to my house to give me ride. Thanks I really appreciate it!

5 Plus years since I retired from the Army and settled in Panama City Florida. Bill Cramer Chevrolet has been an excellent relationship. They are professional and fair, They have always gotten the job done right the first time and on time. In a city that has many choices in the Automotive industry, Bill Cramer Chevrolet has earned my business.

Dalton York was our salesman and did an excellent job presenting professional, courteous and competent. He’s engaged with his job! Thank you to Carrington, also for his expertise and dedication to Chevrolet

I spoke with the service department manager, Harrison by phone regarding an issue with my 2015 Yukon. He was so helpful in getting me in quickly and so helpful with answering my questions. I am extremely pleased with the service I received but more so, I am thrilled with the courtesy and professional service that Harrison provided! He is a definite asset to the Cramer Team!! Thank you Harrison, Claudia Comerford

They completed the job a timely fashion, and before the scheduled time was . Billy was attentive to all my questions and needs when I reaching out. We’ll definitely go back to Bill Kramer for my Chevy needs.

I want to start by saying thank you to Andy Cyrus. He has done an amazing job helping my daughter to get her first brand new car. He made sure that she didn’t get into something over her head but also something that is comfortable for her. She truly loves and if you ever want true, good service, and go see Andy Bill Kramer in Panama City. thank you, Andy for all you’ve done. It truly was an amazing experience for her.

Sales & Finance team in Bill Cramer did Outstanding job though stressing time. Recommend anyone to go see Bill Cramer's team if you live in Panama City, other than finding something cheaper online to ruin the buying process and uncertain future with maintenances and warranties.

I would like to start by saying Whitney Hostetler is one of the best sales and leasing agents that I’ve come across. She was professional and patient with me and my family. I would highly recommend her services if you are looking to buy a vehicle!

Outstanding customer service!! I could not be happier with the service department, especially Matt Telesko who exceeded our expectations. We have worked with Matt on two projects and both times he was very customer focussed. FIVE STARS!!!

My car sales man Shad made my buying experience one of the easiest and stress free I've ever had. He was able to match me with a vehicle that fit what my family needed and made myself and my kids happy. The finance guy Austin (I think that was his name) made sure that everything fit into my budget and was very patient explaining everything to us. Overall with Shad and Austin this whole experience was fast and very easy going and I will be recommending anyone I know buying a car to go here.

Go see Cameron for your service needs. He did a great job