Shawn was our rep and we had a major engine repair. He worked with GM since it’s been on ongoing issue and went to bat for us. They fixed the car fast and cleaned it up nice for us. Couldn’t be happier!!
Great experience....: thank you
We are proud to say Chris Cramer really outdid himself. He promised he would take care of us and that is exactly what he did. Our sales associate Oran Samuels was very curtious and explained everything perfectly. Very happy with our experience.
I called, spoke to Marcus (who was great), explained my issues, made an appointment, brought the car in, walked across the street and rented a car. No hassles, no problems, excellent prices, and great service.
Service is always excellent.
Jake Werder in the service department was incredibly awesome to work with along with their entire staff! Thank again for the best customer service!
Quick and easy and great staff.
This service visit was a bit complex because I live in Georgia - - and was travelling to Santa Rosa Beach to visit son. Everything was perfectly executed by Josh. He was able to order a part ahead of time after I texted him a picture of the problem. Also, the air conditioning trouble was diagnosed and serviced in the same day. And, Josh arranged for our vehicle to be detailed as well (an add-on at the last minute). Josh has high attention to detail - - and treated me like a friend during my visit. This is my second ...
Everyone very professional and considerate.
everything was done per instruction, but all the hand smudges left on the inside of my windshield from recall of air bags
Clint and Mike did a great job bringing home the deal to get me a new truck. Great guys, great teamwork, and great service.
The sales staff was very friendly and made the whole process go smoothly.
Buying our new car was as easy as buying a new car could be.It would have been better if they drove me home with a cold 6 pack.
Oran was awesome! I told him I would be pressed for time and have a baby with me. He had everything ready to go when I arrived. I pretty much just went in, signed paperwork and drove off! GREAT experience!!
Mike Carleton was very helpful and responsive to my needs and wants in a vehicle. It was as a seemless experience. Thanks to Mike and the team at Bill Cramer.
All i can say is the team at Bill Cramer is phenomenal, the best car buying experience i had ever encountered. Just from the initial contact with Rimon Cotton who provided a video introduction of the car and the lot to Josh Smith in the finance department and Ramsey Parnell the sales manager this place is the real deal. Great to see a company that goes above and beyond to provide quality service and make car buying enjoyable and not a pain. Never felt uncomfortable or pressured, and very fair and reasonable on pricing. Bill Cramer has set the bar ...
Brett was very helpful and knowledgeable. He and George made the buying process very painless. I am very pleased with my new Traverse and the customer service and will gladly return when I am ready to make a new purchase.
Everyone we dealt with was very helpful and friendly.
My husband, Brian and I, recently purchased a 2021 GMC Acadia. Brett Pedersen was our sales associate. He was the most helpful and engaging young man we have ever had the pleasure of meeting. Brett was so helpful in making sure we got the hang of all the gadgets and over the top electronics on our new SUV. The overall experience was friendly and very comfortable. We knew going in what vehicle we were going to purchase but their selection is second to none. I would definitely recommend Brett and Bill Cramer Chevrolet Buick GMC. We plan on having a sales ...
Good job guys
Amazing folks! Did deal with Brett today! Easiest car experience I've ever had! Show room is clean and the entire staff is kind and professional. Absolutely no pressure deals here. It's like buying from a friend. A must see if you are planning on buying a car.
I purchased my Chevrolet Equinox on 4/25/2021. Salesman Jeff Ewing was amazing. He was understanding, friendly, knowledgeable and did not make me feel pressured in anyway. He made the purchasing a great experience and would highly recommend going to see Jeff to anyone I know. Thank you for getting me in this amazing SUV.
Found what I wanted online and Reid helped with the rest. Thank you to the finance department as well for helping get the terms we wanted.
The staff was professional and helpful, and the customer lounge made the visit a pleasant one. I might suggest relying more on personal interaction and less on technology. For example, the email I got by cell phone after check-in said my oil change and tire rotation were promised to be finished at the same time I checked in. My truck was still fourth or fifth in the waiting line. When I then found the customer service rep to ask how long it would be, he told me an hour and 20 minutes at least. Also, I asked for tire rotation, but ...
Very welcoming and accommodating. The transaction went quicker than expected.
Always professional and courteous.
We were visiting our second home at Laguna Beach when the air conditioner quit working on our Escalade. The service department responded quickly, got us an appointment the next business day and had our car fixed the same day! What a pleasant surprise. I will certainly use the Bill Cramer service Department again!
From the moment we enter and were greeted by Mr. Greg the experience was more than perfect, him and the financial team treated us with respect, professionalism and most importantly made sure we were well informed of all of our options, this helped us make the best decision. I would definitely recommend everyone to stop by them as a first option on your search for a vehicle.
The buying of my car was absolutely great, They didn’t come down on the price very much but I’m fine with that because there were two small tears in the leather on my front seats I thought they were going to patch them, but they actually replaced all the leather in my car with Katskins! My salesman was absolutely fantastic and the service department was wonderful. I would rather pay a little bit more for a vehicle and get the stellar service that I received then get a great deal terrible service! 💯 thank you!
I’m a traveling sales guy that was in town visiting customers and had a car issue. Went in to visit service advisor (Jake I think) that jumped right on it and checked the car and told me to follow him. He took me around to fleet and commercial side where he hooked me up with Jerry Warr. As I told him I had a bad experience here a few years ago and hesitant coming back but these guys need a attaboy because they went above and beyond and got me back going in no time. I feel much better ...
Everyone was very helpful and the service was much quicker than expected!
Devin was so helpful. He did everything he could to make sure that I left with the best deal on the lot. I love my Buick and thanks to Devin for finding it for me!
Oil change & tire rotation good, car wax protection OK. Maybe because it was raining
Great folks, great service!
Great service. Got in without an appointment for service and was gone in about 45 minutes.
Great pricing and service. Cleanliness of Express waiting room was sub standard. Glass top tables were dirty with dried liquid and glass display cases had dirty dried on finger drags. Like children has drug their dirty hands down the glass. Arm chairs had dirty arm rest area.
Without a doubt the best car dealership that I’ve ever dealt with. I have a Yukon Denali hybrid and get the best service from Jim Cramer ‘s. Great technicians never try to overprice you on something I never try to talk you into something you don’t need. Good people good service good quality!
I purchased a new Cadillac and worked with salesman Brett Pederson. This was a fantastic experience. I found him to be honest, professional and informative. Exceptional service and I would highly recommend.
Quick and efficient
well run operation, quality staff. good to have this dealership in our community.
Everyone was wonderful. Bret and Oran was very very helpful. Would and did recommend you. LOVE OUR NEW CAR. THANK YOU
My family has purchased a used car, 2 used trucks and a new truck from this dealer. Service has always been friendly and had no problems with the vehicles. I just wish you could go in there, buy a car and leave in less than 3 hours. Even the 2 cash purchaes took forever. Not specific to this store, they all take forever.
It was a pleasure with our new purchase of a 2018 Traverse. Your staff was very professional and knew the product well. I was impressed. My wife and I were able drive our new car home in a hour and a half. I have bought several vehicles from Bill Cramer Chevrolet over the years. This was by far, the best and most stress free experience of all. Again, very professional and Thank you to your staff. Ronald W. Schrock P.S. We love this SUV.
Mike Sharit and the online manager Ramsey make our trade quick and easy! Both gentlemen were Knowledgeable and professional. Thank you both we love our Acadia AT4. Highly recommend both men if you’re looking to trade your vehicle.
Fast, efficient and courteous. There was an outdoor space l could sit while l waited. Good job!
This is the way buying a car should be. Great price and terms. I picked out my car and they helped with financing. I was in and out in less than an hour. Mike Sharit was simply outstanding.
Appointment was easy to schedule I was in and out in less than an hour. Waiting room was open for social distancing and employees all wore masks.
Courteous and on time. 👍
Amazing help fast and easy , thanks to the sales guy named , Mike Shairt
Definitely the most pleasant experience ever when buying a car. So happy with my purchase from start to finish. Will be buying from them again in the future for sure.
Great experience! Everyone was easy to speak with and deal with. Reid Wynn is a fantastic salesperson who listens and isn’t pushy!
Had my 17 Chevy 2500hd leaking trans fluid from trans cooler line. Had a special coverage bulletin and they took care of it. Quick turnaround. Harrison up there does a great job!
Service department took very good care of me when I was there, came in having to fix someone else’s screw up and your guy had me in and out within the hour!! Exceptional service !!!! Found my major repair service shop for sure
Chris was very helpful
This was my first service on my truck, and the entire from making the appointment to walking out the door, was very professional, friendly and efficient.
Was in to get four new tires and a four wheel alignment. When the truck was handed back to me I read through what had been done and couldn't find anything on the alignment. Went back to the office and asked what had happened. They had not done anything about that, reason, it was not in the system even when I requested it when I made the appointment. So, this is when their professionalism comes to show. They went above and beyond to make it right. I got good value and was met by very friendly and professional staff.
Service department did a great job, was very nice and took care of me
I have already recommended Bill Cramer Dealership to many friends and family members. I had a great experience at Bill Cramer. Found the exact vehicle I wanted at a fair price. I highly recommend this dealership. recommended them to ask for Brett Pedersen, he is the Best! He is amazing and made the process really smooth. He went above and beyond for me. Brett provided excellent customer service and attention-to-detail making the process stress free and pleasant. Great service and he knows his stuff. I highly recommend this dealership.
New service man, Shawn, was very competent and customer service oriented....also, lady in service area was very hospitable! Worked hard to get job done and at a reasonable price! Thanking you for helping us out in a pinch!
I called the dealership when my check engine light illuminated on my Tahoe. I was given several possible causes and scheduled an appointment. After adding 1/4 tank of high octane gasoline the light went off, but I wanted to get it checked out so I kept the appointment. I was treated courteously and my Tahoe was checked out, and I was back on the road in no time. All in all it was a very good experience.
Very friendly and efficient. I appreciate the dealership taking pictures of your vehicle upon arrival to document condition.
Great service, Marcus was very helpful and made visit pleasant! give him raise!!! Thanks David C.
Yesterday's purchase of a new 2020 XT6 was the best experience in new car purchases since I started purchasing new cars (about 57 years). Our sales professional, Brett Pedersen did an excellent job of making this deal work. Everything was clearly explained and the paperwork was done quickly and accurately. It was good to speak with Bill Cramer and the finance manager Jacob. The 0% financing was definite incentive. For the first time the buying experience was actually enjoyable. Good job guys!
I always bring my vehicle to Bill Cramer for servicing.The people who work here are friendly,knowlegable and helpful. The work gets done on time and the price is fair.The snacks are good, the bathroom clean. and the television is usually on Fox News (no fake news here).
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